Physicians'+Resource+Service

University Medical Center 1501 N Campbell Ave Tucson, AZ 85724 (520) 694-0111

**For Physicians Only**

**800) 777-7552** (toll-free) **95 (800) 328-5868** (in Mexico) **(520) 694-5868** (in Tucson)

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Physicians' Resource Service is a communication center for physicians, providing a one-stop phone resource for referrals, a dmissions, consultations, transfers and questions regarding University Medical Center and the Arizona Health Sciences Center in Tucson, Arizona.

**24 hours a day, seven days a week**, one call puts you in touch with the physician or resource you need. A highly skilled representative is ready to assist you to: There is no obligation to refer patients. The Physicians' Resource Service is complimentary and funded entirely by patient revenue in support of the University of Arizona College of Medicine's academic mission.
 * Consult with a faculty physician
 * Inquire about continuing medical education programs
 * Obtain research information
 * Ask about new patient care techniques
 * Discuss an unusual or difficult case
 * Reconfirm a diagnosis
 * Order special tests
 * Refer a patient
 * Admit a patient to University Medical Center
 * Determine and discuss status of referred patient
 * Access a person or office of the Arizona Health Sciences Center

<span style="font-family: verdana,geneva;">**Physician Consultation or Patient Referral**

<span style="font-family: verdana,geneva;"> To consult about a patient or discuss a referral, use the toll-free Physicians' Resource Service. Receive timely, assisted access <span style="font-family: verdana,geneva;">to attending faculty physicians on a 24 hour basis. Please refer to the information listed under Patient Registration.

<span style="font-family: verdana,geneva;">**Referrals to Specialists**

<span style="font-family: verdana,geneva;"> If a patient requires specialized care or must undergo tests or procedures that cannot be performed in the office, the patient will <span style="font-family: verdana,geneva;">need a referral authorization form from the primary care or ordering physician. Without an authorized referral, payment for services is <span style="font-family: verdana,geneva;">due at the time of the visit.

<span style="font-family: verdana,geneva;">**Patient Registration & Appointment Scheduling**

<span style="font-family: verdana,geneva;"> All patients must be registered to establish an official file for medical records and financial purposes. Except in cases of medical <span style="font-family: verdana,geneva;">emergency, patients must be registered before physician or hospital services are rendered. <span style="font-family: verdana,geneva;">For scheduled outpatient physician services, patients are pre-registered by telephone. For all other services, registration may <span style="font-family: verdana,geneva;">occur via telephone or when the patient presents for services.
 * <span style="font-family: verdana,geneva;">Patients may call University Health Connection at (520) 694-8888 to register and schedule an outpatient appointment.
 * <span style="font-family: verdana,geneva;">Physician may call Physicians' Resource Service, (800) 777-7552, to schedule an appointment for their patient.

<span style="font-family: verdana,geneva;">**Hospital Admissions**

<span style="font-family: verdana,geneva;"> Patient need determines the avenue for admission: Emergency, Urgent or Elective admissions. <span style="font-family: verdana,geneva;">To arrange an admission to UMC for your patient, call the Physicians' Resource Service toll-free number and provide the following <span style="font-family: verdana,geneva;">information: <span style="font-family: verdana,geneva;">Pre-admitted patients should report to Admitting in the UMC main lobby where they will sign a Conditions of Treatment Form, <span style="font-family: verdana,geneva;">receive a patient identification wristband and be escorted to their room. <span style="font-family: verdana,geneva;">Same-day surgery (Ambulatory Surgery) patients should report directly to the Ambulatory Surgery Unit on UMC's 1st floor. <span style="font-family: verdana,geneva;">**Labor and Delivery Admissions**
 * <span style="font-family: verdana,geneva;">**Emergency Admissions** - Those patients whose condition requires immediate admission.
 * <span style="font-family: verdana,geneva;">**Urgent Admissions** - Those patients whose condition requires an expeditious admission but not immediate admission.
 * <span style="font-family: verdana,geneva;">**Elective Admissions** - Those patients whose condition will permit the scheduling of their admission at a time convenient
 * <span style="font-family: verdana,geneva;">to themselves, their physician/provider and the hospital. Elective admissions should be pre-scheduled whenever possible.
 * <span style="font-family: verdana,geneva;">Patient name, date of birth, current address, telephone number and Social Security number
 * <span style="font-family: verdana,geneva;">UMC medical record number
 * <span style="font-family: verdana,geneva;">Insurance
 * <span style="font-family: verdana,geneva;">Referral authorization number (for pre-scheduled admissions)
 * <span style="font-family: verdana,geneva;">Referring physician
 * <span style="font-family: verdana,geneva;">Primary care physician
 * <span style="font-family: verdana,geneva;">Current location or facility of patient
 * <span style="font-family: verdana,geneva;">Diagnosis
 * <span style="font-family: verdana,geneva;">Patient's special needs
 * <span style="font-family: verdana,geneva;">Isolation requirements

<span style="font-family: verdana,geneva;"> Expectant mothers planning their delivery at UMC should complete a UMC Pre-admissions OB Packet through their physician's <span style="font-family: verdana,geneva;">office several weeks prior to their expected delivery date to arrange special pre-admission. <span style="font-family: verdana,geneva;">Expectant mothers in labor should go directly to Labor and Delivery on the 8th Floor for admission. <span style="font-family: verdana,geneva;">**Emergency Services Department**

<span style="font-family: verdana,geneva;"> UMC is a Level-1 Trauma Center offering a comprehensive range of emergency services 24 hours a day, seven days a week. <span style="font-family: verdana,geneva;">All UMC facilities and equipment are available to assist the Emergency Department at any time, including consultations with <span style="font-family: verdana,geneva;">any specialty on a STAT basis.

<span style="font-family: verdana,geneva;">**Hospital Discharge**

<span style="font-family: verdana,geneva;"> Hospital discharge time is 11:00 a.m. Patients who are ready for discharge should have written discharge orders no later <span style="font-family: verdana,geneva;">than 10:00 a.m. Social Workers and Nurse Case Managers are available to assist with discharge planning and post-hospital <span style="font-family: verdana,geneva;">care needs - call (520) 694-6671.

<span style="font-family: verdana,geneva;">**Medical Records**

<span style="font-family: verdana,geneva;"> Medical records are confidential, contain protected health information and are available only to patients and their physicians. <span style="font-family: verdana,geneva;">Copies may be requested through Health Information Management at UMC. Affiliated medical offices not located at the <span style="font-family: verdana,geneva;">Arizona Health Sciences Center maintain their own records. Examples include the University Physicians Family and Community <span style="font-family: verdana,geneva;">Medicine offices, North Hills, Pantano and Green Valley Physician Offices.